Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information at Cybermexova Systems.

Information We Collect

At Cybermexova Systems, we collect information that helps us provide better financial planning services to our clients across Canada. This includes personal details you provide directly through our platform, such as your name, email address, phone number, and financial goals. We also gather technical information about how you interact with our website, including your IP address, browser type, and pages visited.

Personal Information

When you register for our services or contact us at [email protected], we collect personal identifiers including your full name, email address, telephone number, and mailing address. For our financial planning services, we may also request information about your income, expenses, investment goals, and risk tolerance. This financial information helps us provide personalized recommendations that align with your objectives.

Technical Data

Our systems automatically collect certain technical information when you visit cybermexovasystems.com. This includes your device's Internet Protocol address, browser characteristics, operating system details, referring website addresses, and information about your interaction patterns on our platform. We use cookies and similar tracking technologies to enhance your user experience and analyze website performance.

How We Use Your Information

Your information serves multiple purposes within our financial planning ecosystem. Primarily, we use your personal and financial data to develop customized financial strategies, recommend appropriate investment approaches, and provide ongoing support for your financial goals. We analyze your preferences and behaviors to improve our service offerings and create more relevant educational content.

Providing personalized financial planning advice and investment recommendations
Processing your service requests and maintaining your account information
Communicating important updates about your financial plans and market conditions
Developing educational resources tailored to common financial planning needs
Improving our website functionality and user experience based on usage patterns
Complying with regulatory requirements for financial service providers in Canada
Protecting against fraudulent activities and maintaining platform security

Information Sharing and Disclosure

We maintain strict controls over your personal information and never sell your data to third parties for marketing purposes. However, there are specific circumstances where we may share your information with trusted partners or as required by law. Our approach to information sharing prioritizes your privacy while ensuring we can deliver comprehensive financial services.

Important: We will never share your detailed financial information with external parties without your explicit consent, except when required by Canadian financial regulations or legal proceedings.

Service Providers

We work with carefully selected third-party service providers who help us deliver our financial planning services. These partners may include technology vendors who maintain our platform infrastructure, payment processors who handle financial transactions, and communication service providers who help us stay in touch with clients. All service providers must sign strict confidentiality agreements and follow our data protection standards.

Legal Requirements

As a financial services company operating in Canada, we may need to disclose your information to comply with legal obligations, respond to government requests, or cooperate with law enforcement investigations. We may also share information to protect our rights, prevent fraud, or ensure the safety of our clients and platform. In such cases, we limit disclosure to the minimum information necessary.

Data Security Measures

Protecting your financial information requires robust security measures across all aspects of our operations. We implement multiple layers of protection, including advanced encryption technologies, secure server infrastructure, and comprehensive access controls. Our security approach follows industry best practices and Canadian privacy regulations to safeguard your sensitive data.

End-to-end encryption for all data transmission and storage
Multi-factor authentication requirements for account access
Regular security audits and vulnerability assessments
Secure data centers with physical access controls and monitoring
Employee training programs on data privacy and security protocols
Incident response procedures for potential security breaches
Regular software updates and security patch management

Your Privacy Rights

You have significant control over your personal information and how we use it. Under Canadian privacy laws, you possess several important rights regarding your data, and we're committed to helping you exercise these rights effectively. We believe transparency and control are fundamental aspects of privacy protection.

Access and Correction

You can request access to all personal information we hold about you, and we'll provide this information in a clear, understandable format. If you discover any inaccuracies in your data, you have the right to request corrections or updates. We typically process these requests within 30 days and provide confirmation once changes are completed.

Data Portability and Deletion

You can request a copy of your personal data in a commonly used, machine-readable format, making it easier to transfer your information to another service provider if desired. You also have the right to request deletion of your personal information, though we may need to retain certain data to comply with legal obligations or complete financial transactions.

Data Retention Policies

We retain your personal information only as long as necessary to provide our financial planning services and comply with legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements. For instance, financial transaction records may need to be kept longer than basic contact information due to Canadian financial regulations.

Generally, we retain active client information for the duration of our service relationship plus seven years afterward to comply with financial record-keeping requirements. Marketing communications and website analytics data are typically retained for shorter periods unless you've given consent for longer retention.

International Data Transfers

While Cybermexova Systems primarily operates within Canada, some of our technology infrastructure and service providers may be located in other countries, particularly the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place to maintain the same level of protection required by Canadian privacy laws.

We use standard contractual clauses and other approved transfer mechanisms to protect your data during international transfers. Additionally, we regularly review our international partners to ensure they maintain adequate privacy and security standards that align with Canadian requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small data files help us remember your preferences, analyze website performance, and deliver relevant information about our financial planning services. You can control cookie settings through your browser, though some features may not function optimally with cookies disabled.

Types of Cookies We Use

Essential cookies that enable basic website functionality and security
Performance cookies that help us understand how visitors interact with our site
Functionality cookies that remember your preferences and settings
Analytics cookies that provide insights into website usage and user behavior

Updates to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Minor updates, such as clarifications or formatting changes, may be made without specific notification, but we'll always update the "last modified" date at the bottom of this policy. For substantial changes that affect how we collect, use, or share your information, we'll seek your consent where required by law.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: [email protected]
Phone: +15066348379
Mail: 6360-5750 34 St NW, Edmonton, AB T6B 3G4, Canada

We respond to privacy inquiries within 30 days and work diligently to address your concerns promptly and thoroughly.

This privacy policy was last updated on March 15, 2025